Desktop Support Engineer
Sample Job Description

Responsibilities:
  • Supports the configuration/installation and general troubleshooting of both PC/Mac hardware and software, including laptops, desktops, printers, and other mobile phones.
  • Provides routine support to end-users and business operations on IT matters.
  • Provides local desktop and remote support for major campus location and remote offices.
  • Provides status reports, incident and problem summaries, and project statuses as required
  • Responsible for VC assistance to meeting rooms.
 Experience Required:   
  • 5+ Years IT industry in support.
Knowledge and Skills:
  • Strong PC and Mac support experience with Mac OSX, Windows OS, MS Office, MS Outlook and POLYCOM Video Conference solution.
  • Experience in end-user support and providing both front and backend support.
  • Strong written/verbal communications skills, ability to interface with end-users effectively. Strong IT customer service skills and user interaction.
Salary range: $23,000 – $32,000 hkd per month