Document Management Applications Engineer

( Date: June 22, 2018    Location: Hong Kong )

The Document Management Applications Engineer will play a key role in the support, management and enhancement of the Firm’s document management system. This position encompasses a mixture of project responsibility, system administration and senior level support.


  • Provide a forward thinking approach in the interest of improving the systems to assist the lawyers’ high level of client service.
  • Acts as a Subject Matter Expert on projects.
  • Responsible for system build, automation, tuning and maintenance, and documentation of all of the Document Management (DMS) system related components in accordance with vendor best practices and Firm policies.
  • Expert administration and project activities as directed including planning, oversight, and execution of off-hour maintenance and upgrades/system patching.
  • Develops, documents, and maintains compliance with business preparedness/disaster recovery plans to support the Document Management environment.
  • Performs evaluations of new products/applications deemed to be appropriate to the Firm’s business.
  • Makes recommendations to improve the use of all Firm Document Management applications.
  • Provides third level expert support.
  • Liaise with focus groups of end users of all levels to ensure a positive user experience.
  • Plays a continuing role in mentoring other staff.
  • Some international travel may be required.


  • 5+ years experience with iManage WorkSite Document Management System administration required.
  • Demonstrated experience and understanding of systems support and administration, including patching, maintenance, and log monitoring.
  • Expert level system troubleshooting experience.
  • Solid knowledge/experience troubleshooting MS Office, Acrobat, and Desktop OS and integration issues.
  • Experience managing Intapp Wall Builder Ethical Walls System preferred.
  • Experience planning, scaling, installing, and configuring HP/Autonomy product suite including WorkSite server (required), Communications server (required), IDOL server (preferred)and mobility servers.
  • Experience configuring, packaging and deploying the WorkSite client suite including FileSite (required), Email Management (required) and Offsite (preferred).
  • Demonstrated SQL expertise required.
  • Demonstrated project experience participating as a technical resource.
  • Experience with support and administration of Prosperoware Milan Matter Hub preferred.
  • Experience with legal industry and matter centric environments.