Global IT Helpdesk Agent

( Date: June 22, 2018    Location: Hong Kong )

Position Responsibilities

Responsibilities include but are not limited to:


  • Providing support via phone, chat, email, and ticketing.
  • Troubleshooting and resolving single customer issues with Windows and Mac
  • Supporting Microsoft Office, Exchange, VPN, SharePoint, User Client Hardware, Mobile devices, user accounts and permissions.
  • Using remote administration tools to resolve issues on desktops, laptops, and printers.
  • Ensuring proper documentation, notification, tracking, and follow up of all incidents.


Key requirements for the person we are looking for:


  • Strong language skills in spoken and written English is a MUST
  • Fluent in Mandarin is an advantage
  • Diploma or above in IT related disciplines
  • Excellent communication skills and social skills and service-minded
  • Basic Networking skills
  • Experiences from working in a multi-national and multi-cultural environment
  • Have ITIL v3 foundation knowledge is an advantage
  • Shift duty is required including Saturday, Sunday and Public Holiday
  • Able to travel occasionally (domestic and international)



  • Eager to learn IT knowledge
  • Strong team spirit
  • Responsible, able to work independently and with positive attitude
  • Self-motivated