Senior Desktop Support Engineer
Sample Job Description

Roles and Responsibilities:     
  • Senior Desktop Support Engineer to lead small HK desktop team.
  • Provide training and best practices in support and help desk environments.
  • To provide hands on skills and leadership guidance to current team.
  • Supports the configuration/installation and general troubleshooting of both PC/Mac hardware and software, including laptops, desktops, printers, and other mobile phones.
  • Provides routine support to end-users and business operations on IT matters.
  • Provides local desktop and remote support for major campus location and remote offices.
  • Provides status reports, incident and problem summaries, and project statuses as required
  • Responsible for VC assistance to VIP’s and meeting room presentations.
Experience Required:
  • 7+ Years IT industry in support.
Knowledge and Skills:
  • Strong PC and Mac support experience with Mac OSX, Windows OS, MS Office, MS Outlook and POLYCOM Video Conference solution.
  • Experience in end-user support and providing both front and backend support.
  • Strong written/verbal communications skills, ability to interface with end-users effectively. Strong IT customer service skills and user interaction.
Salary range: $35,000 – $45, 000 hkd per month