Senior Desktop Support Engineer
Sample Job Description
Roles and Responsibilities:
Senior Desktop Support Engineer to lead small HK desktop team.
Provide training and best practices in support and help desk environments.
To provide hands on skills and leadership guidance to current team.
Supports the configuration/installation and general troubleshooting of both PC/Mac hardware and software, including laptops, desktops, printers, and other mobile phones.
Provides routine support to end-users and business operations on IT matters.
Provides local desktop and remote support for major campus location and remote offices.
Provides status reports, incident and problem summaries, and project statuses as required
Responsible for VC assistance to VIP’s and meeting room presentations.
Experience Required:
7+ Years IT industry in support.
Knowledge and Skills:
Strong PC and Mac support experience with Mac OSX, Windows OS, MS Office, MS Outlook and POLYCOM Video Conference solution.
Experience in end-user support and providing both front and backend support.
Strong written/verbal communications skills, ability to interface with end-users effectively. Strong IT customer service skills and user interaction.
