Trade Floor Support Engineer
Sample Job Description


A Trade Floor Support Engineer is responsible for providing strong customer support and overseeing any diagnoses, troubleshooting, service and repair of complex equipment and systems. The role will involve managing and resolving various desktop issues, telecommunications issues. ie: turrets, private lines as well as network patching, cabling and data center management.

  • Daily support in a fast paced, diverse trading environment
  • Excellent communication, presentation and personality skills, with a strong background in Desktop Support in a trading environment
  • Manage problem resolution to completion and follow proper escalation procedures
  • Be able to troubleshoot technical problems alone, whilst also being able to work as part of a small team
  • Ability to support remote offices including Singapore, Tokyo, Mumbai
  • Manage client expectations in terms of complex problem resolution times
  • Responsible for day-to-day implementation, support, and maintenance of infrastructure, including all hardware, software, telephone and turrets
  • Deploy and support all desktop, Telecom and company hardware and iphones
  • Responsible for assisting on project work within, Network, Telecom, Server, Security and Facilities
  • Frontline support for all desktop software
  • Coordinate and manage vendor support
  • Support all application deployments
  • Rack and Stack data center equipment
  • Active Directory Services Support
  • Print Server Support, Networking, patching, testing and support
  • TV Systems support
  • RSA Console administration
  • BCP set up and configuration
Experience required:
  • Windows 7 & 10, Bloomberg, IPC Turrets, HP desktops, Iphones, Cisco VOIP phones, Printers, MS Office, MS Outlook 2016
  • Willing to learn new technologies, determined to succeed and excel
  • Excellent communication and presentation skills in English and Cantonese, Mandarin is highly beneficial
  • Must be team player
  • Willing to be flexible in slight shift work
  • Detailed orientated, ability to work independantly
  • Training will be provided
Salary range: $35,000 – $50,000 hkd per month